Onsite-Offshore Model

Openwave takes pride in its customer-centric approach which is one of the key pillars of its Value System. We place our clients at the focus of all our operations and optimize our services to provide cost-effective solutions to our customers. This we have achieved by adopting an iterative approach that is constantly fed with feedback from our clients.

Thanks to our presence across the globe, we offer our clients with proximity to our services and guarantee on-time delivery. Leveraging the presence of our team across multiple time zones, we offer 24-hour workdays that help us expedite development and offer services round-the-clock. We have also achieved the perfect coordination and work distribution amongst our onsite and offshore teams thereby making product realization easier.

Here’s a look at the work distribution between our teams:

On-Site Team

• Provide onsite support and learn about the client requirements in detail.
• Handle all client site issues and ensure high-quality service delivery.
• Push the offshore team to stick to delivery timeline.
• Test solutions at the delivery site.
• End-user Support and Guidance.

Off-Shore Team

• Technical feasibility analysis and product conceptualization.
• End-to-end design and development.
• Quality Assurance.
• Continuous Technical Support.
• Product Packaging and Delivery.

Our global delivery model focuses on delivering solutions in an expedited timeline by leveraging the ability of our distributed team that enables 24X7 services. We promise zero downtime and ensure that a disruption in one of our ODCs is brief by immediately transferring the project to our other centers. This helps retain continuity in our services.

Major advantages of our global delivery model are:

• 24*7 services.
• Expedited delivery and assured productivity.
• Cost effective development.
• Short lead-time for building.
• Fast turnaround time.
• Risk mitigation.
• Streamlined communication.
• Proximity to the client.

Openwave believes in a lean mode of operation that revolves around the judicious use of technology and manpower to deliver solutions that are both cost-effective and of high-performance. The exceptional coordination between our onsite and offshore teams help us deliver solutions that exceed client expectations.